Wholesale FAQ

Q: How do I buy Wholesale?
A: First you must register via this website.Then you must contact us admin@thelatexfactory.com and give us some details about yourself so as to meet our non-disclosed quality standards and have a valid business license within your country and/or region. After you do so, we will activate your account for wholesale which will enable you to see the wholesale prices of our products and allow you to place orders in the normal way.

Q: How do I pay for my purchases?
A: All wholesale customers are initially required to pre-pay for their orders prior to manufacturing. We accept Visa and Mastercard via Worldpay or Paypal.
Domestic orders may apply for terms and also pay by other means after a period of time of good communication and after demonstrating professional and honest business practices.

Q: Do you do bespoke work or cater to special needs?
A: Yes we do custom work. We can also cater to special needs such as larger or smaller sizing. Delivery times for bespoke work vary depending on time of year and type of work requested. All bespoke work is non-returnable and non-refundable.

Q: Where are thelatexfactory goods made?
A: All Hoods and Latex Wear are made by us in our workshop in Melton Mowbray Leicestershire England We have spent a lot of time sourcing Latex and Accessories from domestic suppliers so as to truly make our goods as best as possible.

Q: Does thelatexfactory offer any sort of warranty or guarantee on their products?
A: YES. thelatexfactory offers a limited Lifetime Warranty against all manufacturers’ defects on hardware and/or construction. It does not warranty against abuse of goods, misuse of goods, or normal wear and tear.