Please read our Return Policy before you return any goods.

Thelatexfactory.com will only accept refunds or exchanges if the goods are faulty. Exchanges or refunds on returned goods are only accepted if the item is in its original condition and unworn together with the receipt. All exchanges must include instructions on what size you require and a new item will be sent to you. Returns must be shipped back with the receipt for a refund. Shipping and handling charges are not refundable. All exchanges and returns must be postmarked no later than 7 days after receipt. 

Please note:
For reasons of hygiene, underwear ranges will only be exchanged if they are faulty. All goods are thoroughly checked prior to shipping. Individual /Special orders CANNOT be exchange due to them being made to the customers own requirments. 

Ship all exchanges & returns to: 

STOREMART Ltd
12 TOWNEND CLOSE
LE14 3TY 
UNITED KINGDOM