Thelatexfactory.com believes in the importance of keeping customers personal information private.
We will never use your information for any use beyond that stated or the permissions you give us or as required by law.
This policy should be read in conjunction with our Terms and Conditions.
We may collect, process and use your personal data (including your name, postal address, email address, telephone, and mobile numbers) only to contact you regarding the services you have requested and/or to offer services to you, and/or to provide the services you have requested.
This includes notifications, payment processing, delivering orders.
IP Addresses and Server Logs
Thelatexfactory.com website does record IP addresses and produces server logs, as all Web Servers do. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We also use services such as Google Analytics in order to better the service we provide to our customers. We do not use the information for tracking the activities of specific visitors to the site.
Thelatexfactory.com sets cookies in order to help the management and to enable certain user features.
Our website is hosted, managed and maintained by Heart Internet, who does not have permission to use your data in any way.
Why we need your data and who we share it with
We only require the bare minimum of data to provide you a service. We require your name and address to be able to deliver items to you. Email addresses and Telephone numbers help us inform you when an item is being delivered and to assist couriers services.
Thelatexfactory.com will never use your data for anything beyond the reason stated and the permissions you grant us. By entering your personal data when placing an order, you grant us permission to use this as outlined above.
We only share your data with third parties that help us deliver our services to you, these include but not exclusively
Royal Mail, UPS Couriers, DPD Couriers
Other reputable couriers who may be contracted by ourselves or sub contracted by the above couriers.
All data collected by these companies are subject to their privacy policies.
All credit and debit card payments are handled by Worldpay or PayPal and we do not see or keep any card payment details.
Anyone who provides Thelatexfactory.com with personal information is given the opportunity to manage how that information is used. This includes opting out of any services and restricting the use of that information. You can do that by email or phone.
Accessing your Data
Customers of Thelatexfactory.com have certain rights under the UK's Data Protection Act 1998
You can, for instance, ask in writing for any information we hold about you in our databases and how that information is being processed. Thelatexfactory.com will provide you with all of the details that we hold about you, both online and offline, upon request, providing we are able to do so in compliance with our obligations under the DPA.
We reserve the right to charge a £5 administration fee for this process.
If you would like to request this information, please use the contact details below also please note that a payment of £5 should be included with such requests. Payments can be accepted by UK Postal Orders / Cheques. Non-UK customers should contact us for payment options.
As statutory and online requirements change so this policy document may change. Any changes will be highlighted across the site to ensure that all customers have the opportunity to respond to these changes.
Contacting Thelatexfactory.com regarding your data.
12 Townend Close